bejil Privacy Policy

This Privacy Policy ("Policy") is published by bejil ("bejil", "we", "us", "the Platform") and governs the collection, use, storage, disclosure, and protection of personal data belonging to visitors and registered account holders ("you", "Player", "User") who access the bejil platform at https://bejil.io.

bejil is committed to protecting the privacy of all individuals who interact with our platform. We understand that players entrust us with sensitive personal and financial information, and we take that responsibility seriously. This Policy is designed to be transparent and straightforward, explaining in plain English exactly what data we hold, why we hold it, and how it is safeguarded.

This Privacy Policy forms part of, and should be read in conjunction with, bejil's Terms & Conditions. By creating a bejil account or continuing to use the platform, you acknowledge that you have read and understood this Policy and consent to the data practices described herein. If you do not agree to this Policy, you must discontinue use of the platform immediately.

bejil collects personal data through multiple touchpoints across the platform lifecycle. The categories of data we collect are as follows:

When you create a bejil account, we collect the information you provide during the registration process, including:

To comply with anti-money laundering (AML) obligations and to verify that all players are aged 21 or above, bejil may request and collect copies of official identity documents, including:

• National Identity Card (NID) — Bangladesh national ID
• Valid passport (photo page)
• Driving licence
• Proof of address (utility bill, bank statement, or similar document dated within the past three months)

bejil collects data related to all financial transactions conducted on the platform, including deposit amounts, withdrawal requests, payment method identifiers (e.g., bKash wallet number, Nagad number, Rocket number, Upay number, masked card digits), transaction timestamps, and currency (BDT / ৳). bejil does not store full card numbers or payment provider PINs.

We collect records of all games played, bets placed, wagers settled, bonuses claimed, and promotional offers redeemed. This data is used to maintain accurate account histories, calculate wagering requirement progress, resolve disputes, and support responsible gaming monitoring.

When you access the bejil platform, our servers automatically collect certain technical information, including:

• IP address and geolocation data (country and city level)
• Device type, operating system, and browser version
• Session start and end times
• Pages visited, features accessed, and navigation paths within the platform
• Referral source (if you arrived via a link or partner referral)

Where you contact bejil via live chat, email, or any other support channel, we retain records of those communications — including the content of messages, timestamps, and the resolution outcome. This data is used to improve customer support quality and to maintain an audit trail of player interactions.

bejil uses the personal data we collect for the following purposes:

bejil will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or establishing a separate legal basis for that processing activity.

bejil processes personal data on one or more of the following legal bases, depending on the nature of the processing activity:

1. Contractual necessity: Processing required to fulfil the bejil account agreement with you — including account creation, payment processing, and game provision.
2. Legal obligation: Processing required to comply with applicable legal requirements — including anti-money laundering (AML) obligations, age verification mandates, and regulatory reporting.
3. Legitimate interests: Processing conducted for bejil's legitimate business interests — including fraud prevention, platform security, responsible gaming monitoring, and analytics — provided those interests are not overridden by your data protection rights.
4. Consent: Processing based on your freely given, specific, and informed consent — including marketing communications and the placement of non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of prior processing.

To process your deposits and withdrawals, bejil shares relevant financial data with payment service providers operating in Bangladesh, including bKash, Nagad, Rocket, and Upay, as well as international card processors operating the Visa and Mastercard networks. These providers are contractually bound to process your data solely for the purpose of completing the requested transaction.

bejil uses third-party identity verification services to conduct Know Your Customer (KYC) checks. Your identity documents and personal details may be shared with these providers solely for the purpose of confirming your identity and age. All such providers are subject to strict confidentiality and data security obligations.

Certain technical data (such as anonymised session identifiers and device information) may be shared with licensed game studios — including Evolution Gaming, Pragmatic Play, Spribe, and NetEnt — to facilitate game delivery, resolve technical disputes, and support RNG audit processes. Personal identifying information is not shared with game studios.

bejil may be required by law or by the terms of its gaming licence to disclose personal data to regulatory authorities, law enforcement agencies, tax authorities, or financial intelligence units. In such circumstances, bejil will comply with the applicable legal requirement. Where legally permissible, bejil will notify the affected player of such a disclosure.

bejil does not sell, rent, or otherwise transfer your personal data to any third party for commercial or marketing purposes. Data is shared with third parties only as described in this Section 5 and only to the minimum extent necessary for the stated purpose.

Cookies are small text files placed on your device when you visit a website. They allow the website to recognise your device on subsequent visits, maintain session state, and collect information about how you interact with the platform. bejil uses both first-party cookies (set directly by bejil.io) and, in limited circumstances, third-party cookies (set by our technology partners).

bejil does not use advertising cookies, retargeting pixels, or social media tracking scripts on the bejil.io platform. You may manage cookie preferences through your browser settings; however, disabling essential cookies will impair your ability to use core platform features, including account login.

bejil retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:

• Account data and identity verification records: Retained for a minimum of five years following account closure, in compliance with anti-money laundering and gaming licence obligations.
• Transaction and financial records: Retained for a minimum of five years following the date of each transaction, in compliance with applicable financial recordkeeping requirements.
• Gaming activity records: Retained for a minimum of three years following the relevant game session or bet settlement date.
• Customer support communications: Retained for a minimum of two years following the closure of the relevant support case.
• Technical and device data: Retained for a maximum of 13 months on a rolling basis, unless required for longer retention in connection with a specific investigation or dispute.

On expiry of the applicable retention period, personal data will be securely deleted or anonymised in a manner that prevents reconstruction of the original identifying information. Where data is anonymised rather than deleted, the resulting anonymised dataset is no longer subject to this Privacy Policy.

bejil implements a layered information security framework to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. Key security measures in place include:

• SSL/TLS encryption: All data in transit between player devices and bejil servers is encrypted using industry-standard Transport Layer Security (TLS 1.2 or higher).
• Encryption at rest: Sensitive personal and financial data stored on bejil's servers is encrypted using AES-256 or equivalent encryption standards.
• Access controls: Access to personal data is restricted to bejil employees and contractors who require it to perform their job functions. All personnel with data access are subject to confidentiality obligations and receive regular data protection training.
• Two-factor authentication (2FA): Players are encouraged to enable 2FA on their bejil accounts. Internal bejil systems requiring access to personal data are protected by multi-factor authentication.
• Penetration testing and security audits: bejil's platform undergoes regular security assessments by qualified independent professionals to identify and remediate vulnerabilities.
• Incident response: In the event of a data breach that is likely to result in a risk to player rights, bejil will take immediate steps to contain the incident and will notify affected players and relevant authorities as required by applicable law.

As a registered bejil player, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact bejil customer support via live chat or at [email protected] (plain text — not a clickable link), providing your registered account username and a clear description of your request. bejil will acknowledge all data rights requests within five business days and provide a substantive response within 30 calendar days.

1. Right of Access: You have the right to request a copy of the personal data bejil holds about you, along with information about how that data is used and with whom it is shared.
2. Right to Rectification: You have the right to request that inaccurate or incomplete personal data held by bejil is corrected or updated. Please note that corrections to identity data (name, date of birth) may require supporting documentation.
3. Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to bejil's legal obligations to retain certain data under gaming licence and AML requirements.
4. Right to Restriction: You have the right to request that bejil restricts the processing of your personal data in certain circumstances — for example, while a rectification request is being assessed.
5. Right to Data Portability: Where processing is based on your consent or on contractual necessity, you have the right to receive your personal data in a structured, commonly used, and machine-readable format.
6. Right to Object: You have the right to object to processing of your personal data where that processing is based on bejil's legitimate interests. bejil will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests.
7. Right to Withdraw Consent: Where processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that occurred before the withdrawal.

The bejil platform is strictly for adults aged 21 and above. bejil does not knowingly collect personal data from any person under the age of 21. If bejil becomes aware that it has inadvertently collected personal data from a minor, it will immediately suspend the relevant account, delete the associated personal data, and take appropriate steps to prevent recurrence.

If you are a parent or guardian and believe that a person under 21 in your care has registered a bejil account or provided personal data to the platform, please contact bejil customer support immediately via live chat so that the matter can be investigated and resolved promptly.

As an internationally licensed online gaming platform, bejil may transfer personal data to, or process it in, countries other than Bangladesh. Where such transfers occur, bejil ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that described in this Policy. These safeguards may include contractual clauses, data processing agreements, or reliance on jurisdictions that provide an adequate level of data protection as recognised by applicable law.

bejil's third-party service providers — including payment processors, identity verification providers, and cloud infrastructure partners — may process data in their own operating jurisdictions. All such providers are required by contract to maintain data security standards consistent with those applied by bejil and to process personal data only on bejil's documented instructions.

The bejil platform does not contain links to third-party websites for commercial or advertising purposes. Any references to third-party brands — including game studios such as Pragmatic Play and Evolution Gaming, or payment providers such as bKash and Nagad — are made solely for informational purposes within the context of describing bejil's services. bejil is not responsible for the privacy practices of any third-party organisations, and this Privacy Policy applies solely to the bejil.io platform.

bejil reserves the right to update or amend this Privacy Policy at any time. Where material changes are made — particularly changes that affect how we use your personal data or your rights in relation to it — bejil will provide reasonable advance notice to registered players via the email address associated with their account and via a prominent notice on the bejil.io platform.

The "Last updated" date displayed at the top of this page indicates when the most recent revision was made. Continued use of the bejil platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. It is your responsibility to review this Policy periodically to remain informed of any changes.

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by bejil, please contact our customer support team through the following channels:

• Live Chat: Available 24/7 directly on the bejil platform at bejil.io. Live chat is the fastest way to reach our support team for data-related enquiries.
• Email: [email protected] (plain text — not a clickable link). Data rights requests submitted by email will be acknowledged within five business days. Support is available 24/7 Bangladesh Standard Time (BST, UTC+6).

When submitting a data rights request, please include your registered account username and a clear description of your request so that our team can locate your records and respond accurately. bejil processes all data rights requests free of charge unless requests are manifestly unfounded, repetitive, or excessive, in which case a reasonable administrative fee may apply.