Player Safety First

bejil Responsible Gaming

At bejil, we believe that gambling should always be an enjoyable form of entertainment — never a source of stress or financial hardship. This page brings together every tool, resource, and guidance note available to help you play safely, set smart limits, and reach out when you need support.

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Tools to Keep You in Control

bejil provides a full suite of responsible gaming features that every registered player can access directly from their account settings. These tools are free, immediate, and designed to help you maintain a healthy relationship with gambling.

Deposit Limits

Set a daily, weekly, or monthly cap on the total amount you deposit into your bejil account. Once your limit is reached, no further deposits are accepted until the period resets. Lowering a limit takes effect immediately; raising a limit requires a 72-hour cooling-off period before it becomes active, giving you time to reflect.

Session Time Limits

Define the maximum length of a single gaming session. When your chosen time is reached, bejil will display a clear notification and prompt you to take a break. Regular session reminders — at 30-minute and 60-minute intervals — can also be enabled independently for players who prefer ongoing nudges rather than a hard stop.

Time-Out (Short Break)

If you feel you need a short pause from gambling, the Time-Out feature lets you temporarily suspend your bejil account for a period of 24 hours, 3 days, 7 days, or 30 days. During a Time-Out, your account is locked for gaming and deposits. You may still access bejil to withdraw any remaining balance.

Self-Exclusion

Self-exclusion is a stronger, longer-term measure for players who feel they need a substantial break from gambling. You can self-exclude from bejil for periods of 6 months, 1 year, 2 years, or permanently. Self-exclusion is irreversible for its chosen duration and cannot be lifted early, regardless of circumstances.

Loss Limits

In addition to deposit caps, bejil allows players to set a maximum net loss threshold per day, week, or month. Once that threshold is reached, further wagers will be declined until the next period begins. This helps protect your bankroll even when you already have funds available in your account balance.

24/7 Support Access

Our dedicated English-language support team is available around the clock via live chat on the bejil platform. If you are concerned about your own gambling habits or those of someone close to you, our agents are trained to listen without judgement and to guide you to the right responsible gaming tools or external resources.

Understanding the Basics

What Is Responsible Gaming?

Responsible gaming means approaching gambling as a form of paid entertainment — the same way you might budget for a cinema ticket, a restaurant meal, or a cricket match at the stadium in Dhaka or Chittagong. You decide in advance how much time and money you are comfortable spending, you enjoy the experience within those boundaries, and you stop when your limits are reached.

The central principle is that you remain in control at all times. Gambling should never be used as a way to recover money you have lost, to escape emotional problems, or to generate income you rely on for daily living. When any of those patterns start to emerge, gambling has crossed from entertainment into something that requires immediate attention and support.

bejil builds responsible gaming safeguards into the core of its platform architecture, not as an afterthought. Every account feature, promotional offer, and game mechanic on the bejil platform is designed with player welfare in mind alongside entertainment value.

              A simple rule of thumb: If a session of gambling leaves you feeling anxious, regretful, or compelled to play again immediately to recover losses, those are early warning signs worth taking seriously. Reach out to our support team — no question is too small.
            

Signs of Healthy Gambling

You set a budget before each session and stop when it is spent
You view any winnings as a pleasant bonus, not an expectation
You can walk away from a losing session without chasing losses
Gambling does not interfere with your work, family, or social commitments
You take breaks regularly and never play for many hours without stopping
You feel relaxed and entertained during play, not anxious or driven
You never borrow money or redirect essential funds to gamble

Warning Signs to Watch For

Chasing losses — betting more to recover what you have already lost
Gambling with money needed for rent, food, or bills
Lying to family or friends about how much time or money you spend gambling
Feeling restless or irritable when you try to cut back or stop
Gambling to escape stress, depression, or difficult emotions
Borrowing money, selling possessions, or taking loans to fund gambling
Neglecting responsibilities at work, school, or home because of gambling

Honest Self-Reflection

Quick Self-Assessment

Read through the following questions honestly. If you answer "yes" to three or more, we strongly encourage you to use bejil's self-exclusion tools and reach out to our support team today.

Have you ever spent more money gambling than you originally planned or could comfortably afford to lose?

Have you returned to gambling the next day to try to win back money you lost in a previous session?

Have you felt the urge to bet with increasingly larger amounts of money in order to achieve the same level of excitement?

Have you ever neglected work responsibilities, family obligations, or personal health because of time spent gambling?

Have you hidden the extent of your gambling from a family member, friend, or partner because you were worried about their reaction?

Have you ever borrowed money, taken a loan, or sold personal belongings to fund your gambling activity?

Do you gamble when you are feeling stressed, sad, anxious, or bored rather than primarily for entertainment?

Have you tried to reduce or stop gambling and found that you were unable to do so despite genuinely wanting to?

Your answers are private. This self-assessment is for your personal reflection only and is not recorded or stored by bejil. If your answers concern you, please contact our support team via live chat or at [email protected] (plain text — not a link) so we can help you access the right tools without delay.

Step-by-Step Guide

How to Set Your Limits on bejil

All responsible gaming controls on bejil are accessible directly within your account settings once you are logged in. There is no need to contact support to activate standard limits — you can manage them yourself at any time. Here is how to get started:

              Tip for Bangladesh players: If you deposit primarily via bKash, Nagad, or Rocket, setting a monthly deposit limit is one of the most effective ways to ensure your gambling spending stays within a comfortable range relative to your monthly income.
            

1

Log In to Your bejil Account

Visit bejil.io and log in using your registered username and password. Ensure you are on a secure connection — look for the padlock icon and "bejil.io" in your browser address bar before entering your credentials.
2

Navigate to Account Settings

Click on your account icon or username in the top-right corner of the platform. Select "Account Settings" from the dropdown menu to access your full profile management area.
3

Open Responsible Gaming Controls

Within Account Settings, locate the "Responsible Gaming" tab or section. This dedicated area contains all available limit-setting tools, including deposit limits, loss limits, session timers, time-out options, and self-exclusion.
4

Choose and Set Your Limits

Select the type of limit you want to apply. Enter your preferred values (e.g., ৳5,000 per week deposit limit, or a 2-hour daily session limit). Review the details carefully before confirming. Reductions take effect immediately; increases are subject to the 72-hour cooling-off period.
5

Confirm and Save

Confirm your selection. You will receive a confirmation message on-screen and a follow-up notification to your registered email or mobile number. Your limits are now active. You can return to this section at any time to review or adjust your controls.

Stronger Protection

Understanding Self-Exclusion

Self-exclusion is bejil's strongest built-in player protection measure. It is designed for players who have decided they need a significant, enforceable break from all gambling activity on the platform.

⏳

6 Months

A six-month self-exclusion is suitable for players who recognise a pattern of problem gambling behaviour and want an extended break to reassess their habits without permanently closing their account.

📅

1 Year

A one-year self-exclusion provides a longer-term pause, giving you ample time to seek professional support, rebuild financial stability, and develop healthier daily routines free from gambling.

🗓️

2 Years

A two-year self-exclusion is recommended for players whose gambling has already had a significant negative impact on finances, relationships, or mental health and who need a substantial recovery period.

🚫

Permanent

A permanent self-exclusion closes your bejil account on a final basis. It cannot be reversed under any circumstances. Any remaining balance is returned to you via your registered payment method before the account is closed.

Important: During any active self-exclusion period, bejil will not send you promotional emails, bonus offers, or re-engagement communications. If you receive any such communication during your exclusion period, please report it to [email protected] (plain text — not a link) immediately so we can investigate and correct the issue.

Family & Community

Protecting Minors and Vulnerable Players

bejil maintains a strict 21+ policy across all aspects of its platform. During the account registration process, every applicant is required to confirm they are aged 21 or above. bejil also conducts proactive age and identity verification (KYC) checks on registered accounts, using official documents such as the Bangladesh National Identity Card (NID) or a valid passport.

If you share a device — such as a smartphone, tablet, or computer — with younger family members in your household in Dhaka, Chittagong, Sylhet, or elsewhere in Bangladesh, please take the following precautions to prevent minors from accessing the bejil platform:

Always log out of your bejil account fully when you have finished a session
Never save your bejil password in the shared device's browser auto-fill
Enable device-level screen lock or PIN protection on all shared devices
Consider using parental control software to restrict access to gambling websites on family devices
Keep your bejil account username and password strictly confidential

Any account found to have been accessed or used by a person under the age of 21 will be permanently closed immediately upon discovery, and all associated balances will be forfeited in line with bejil's Terms & Conditions.

Supporting Someone You Care About

If you believe a family member or friend in Bangladesh is experiencing a gambling problem, it can be difficult to know how to help. Here are some practical steps you can take:

Approach the conversation with empathy and without blame — shame rarely helps recovery
Share this Responsible Gaming page with them so they can understand the tools available
Encourage them to use bejil's self-exclusion feature — they can activate it themselves in minutes
Suggest they speak with a trusted doctor, counsellor, or community mental health professional
Contact bejil's support team on their behalf if they are unwilling or unable to do so themselves — our agents can advise on the options available
Look after your own wellbeing — supporting someone through a gambling problem is emotionally demanding, and you deserve support too

External Help Resources

While bejil's in-platform tools cover a wide range of responsible gaming needs, professional external support can be invaluable for players dealing with serious gambling-related difficulties. We encourage players to seek help through:

Your personal physician or local health clinic — gambling addiction is a recognised medical condition and your doctor can refer you to the right specialist
Community mental health services available through public hospitals in Dhaka, Chittagong, Rajshahi, Khulna, Sylhet, Barisal, and Rangpur
Trusted family members, religious leaders, or community counsellors who can provide confidential guidance
National mental health helplines and crisis support services available in Bangladesh

We Are Here For You

Talk to Us — Any Time, Day or Night

bejil's English-language customer support team is available 24 hours a day, 7 days a week, 365 days a year — including during Eid, Pohela Boishakh, and all public holidays in Bangladesh. There is no need to feel embarrassed or hesitant. Our agents are trained specifically in responsible gaming conversations and will treat your enquiry with complete confidentiality and respect.

Live Chat

Available directly on the bejil platform — the fastest way to reach us

Email Support

[email protected]
(plain text — not a link)

Support hours: 24/7 Bangladesh Standard Time (BST, UTC+6)

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Play Safely — Explore bejil Responsibly

Now that you are familiar with our responsible gaming tools, explore the bejil platform at your own pace. Remember: set your limits first, play within them, and enjoy the experience. 21+ only.

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